Effective Date: 2 October 2025
Website: www.turboclean.co.za
Company: Turbo Clean (Pty) Ltd (“Turbo Clean”, “we”, “our”, or “us”)
1. Introduction
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information when you interact with our website or services:
Personal Information: Name, email address, phone number, physical address.
Service Information: Property details, booking requests, and cleaning service requirements.
Payment Information: Only where applicable, processed securely via trusted third-party providers.
Website Usage Data: IP address, browser type, and pages visited (for analytics and site improvement).
3. How We Use Your Information
We use your personal information to:
Provide and manage our cleaning services.
Process bookings, payments, and send confirmations.
Communicate with you regarding services, updates, or enquiries.
Improve our website, services, and customer experience.
Comply with legal obligations.
4. Sharing of Information
We do not sell or rent your personal information. We may share it with:
Service Providers: Trusted third parties who assist with operations (e.g., payment processors, IT support).
Legal Authorities: If required by law or to protect our legal rights.
5. Data Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and improve performance. You can disable cookies in your browser settings, but some site features may not function properly.
7. Your Rights (POPIA)
As a user in South Africa, you have the right to:
Request access to the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your personal information (subject to legal requirements).
Withdraw consent to data processing (where applicable).
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be effective once posted on this page.
10. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Turbo Clean (Pty) Ltd
Email: info@turboclean.co.za